REFUND & RETURN POLICY

Denver Audio Video LLC
Effective Date: May 23, 2024

1. All Sales Are Final

All sales made by Denver Audio Video LLC (“Denver Audio Video,” “we,” “us,” or “our”) are final. We do not accept returns or provide refunds except as expressly stated in this policy or where required by applicable law.

Customers are responsible for confirming product selection, specifications, quantities, pricing, and shipping information before completing an order.

2. No Returns After Shipment

Once an item has shipped, it is no longer eligible for return or refund.

Refusing delivery, failing to accept delivery, or returning an item to Denver Audio Video without prior authorization does not create a right to a refund.

3. Order Cancellations

Cancellation requests must be submitted before an item ships.

A cancellation request does not guarantee that an order can be canceled. Orders that have already been processed, prepared for shipment, ordered from a manufacturer or supplier, or otherwise committed may not be cancelable.

If a cancellation is approved, any refund will be subject to applicable law and costs or commitments already incurred by Denver Audio Video.

4. Damaged or Incorrect Items

Customers should inspect products promptly upon delivery.

If an item arrives damaged or an incorrect item was shipped, please contact Denver Audio Video as soon as possible with photographs and relevant order information.

Denver Audio Video will review the situation and determine the appropriate resolution, subject to applicable law and any applicable manufacturer or shipping-carrier requirements.

5. 90-Day Installation Warranty

Denver Audio Video LLC provides a 90-day limited warranty on installation workmanship.

The warranty begins on the date the installation is completed and covers defects in workmanship directly related to the installation performed by Denver Audio Video.

If a covered installation issue occurs within the 90-day warranty period, Denver Audio Video will have the opportunity to inspect and, where appropriate, correct the workmanship issue.

6. Exclusions From Installation Warranty

The 90-day installation warranty does not cover:

• Product or equipment defects.

• Manufacturer defects or failures.

• Customer-owned equipment.

• Damage caused by misuse, abuse, accident, neglect, or unauthorized modification.

• Damage caused by electrical problems, power surges, lightning, fire, water, or other events outside our reasonable control.

• Changes, modifications, disconnections, or relocation of installed equipment after installation.

• Work performed or altered by another contractor, technician, or service provider.

• Internet, Wi-Fi, network, streaming, software, firmware, subscription, or third-party service issues.

• Normal wear and tear.

• Conditions that were not reasonably accessible or identifiable during the original installation.

Manufacturer warranties are separate from and in addition to any installation workmanship warranty provided by Denver Audio Video.

7. Special-Order and Custom Products

Special-order, custom, configured, or manufacturer-direct products may be subject to additional restrictions and may be non-cancelable or non-returnable once ordered.

Customers will be notified of applicable restrictions when reasonably practicable.

8. Applicable Consumer Rights

Nothing in this policy is intended to waive, limit, or eliminate any rights or remedies that cannot legally be waived or limited under applicable federal, state, or local law.

9. Contact Us

Denver Audio Video LLC
Email: denveraudiovideo@gmail.com
Phone: 720-733-7776
Website: denveraudiovideo.com